House Keeping Training
We tailor all our courses to reflect the needs of the delegates on the course and their establishment. Delegates will gain thorough knowledge and understanding of the essentials of good housekeeping practices. We can organise a ‘mystery shopper’ style visit by our expert trainer, who will then write a detailed report of the areas where training may be beneficial.
A housekeeper, sometimes known as a housekeeping manager, is responsible for organising the staff in a hotel to make sure that all the rooms are kept clean, tidy and welcoming. They supervise staff in the department and encourage effective teamwork.
A big part of the role is to draw up shift rotas and allocate daily cleaning duties for the room attendants. Housekeepers inspect the rooms and make sure that standards have been met. They record any faults or damages and make arrangements for repairs to be carried out.
Recruiting and training staff would also be part of the job. A housekeeper will demonstrate how to do a task to the set standard and expect new and existing employees to achieve the same level of competence.
Housekeepers work in all kinds of hotels and residential establishments, from small hotels to holiday centres, luxury health spas and private clubs.
Learning Outcomes House Keeping Manager
- The role of the housekeeper and house manager
- The ability to supervise, encourage and motivate staff
- Strong communications and organisational skills
- Daily and weekly tasks
- Attention to detail
- Time management, rotas and prioritising work
- The ability to cope with a crisis and make decisions
- Guest grievances
Learning Outcomes House Keeping Staff
- Greeting guests
- General house etiquette
- Personal Hygiene and dress code
- Employer expectations/ Professionalism
- Cultural difference and communication
- Daily and weekly tasks
- Making beds and changing sheets
- Polishing furniture
- The different types of flooring
- Vacuuming and sweeping
- Cleaning the bathroom
A certificate of achievement will be awarded on completion of this course.
Food Safety, Front of House & Housekeeping Trainer
For over 30 years, Jane has worked extensively in the hospitality and educational industries. Gaining a wealth of knowledge and experience by working in both front and back of house, house keeping, health and safety, and customer service departments. She qualified as a member of the HCIMA and delivers training for the CIEH, RSPH and the BII. She has managed teams across a wide range of disciplines, whilst working on P&O Cruise Lines and in hotels and restaurants.
Jane is a qualified assessor and Internal Verifier (IV), and an exceptional trainer, who is able to design and deliver, bespoke training packages specifically tailored to your business.